Return & Refund Policy

Effective Date: 21 July 2026

At The Nyvra, we strive to deliver quality products and a seamless shopping experience. If you encounter an issue with your order, please review the policy below before submitting a return request.

Return Window

Eligible return requests must be initiated within 5 calendar days from the date of delivery.

Submission of a return request does not automatically guarantee approval. Each request is reviewed individually in accordance with this policy.

Eligibility Assessment

Return requests are subject to verification and quality inspection by The Nyvra.

Approval may depend on factors including, but not limited to:

• Product condition upon receipt.
• Whether the item is unused and in its original condition.
• Original packaging, tags and accessories being intact.
• Nature of the concern raised.
• Information and evidence submitted by the customer.
• Compliance with this Return Policy.

The Nyvra reserves the right to request additional information, photographs, videos or any other documentation necessary to evaluate a claim.

Items That May Not Be Eligible

Due to hygiene, safety and product integrity considerations, certain products may not qualify for return or refund after delivery, including but not limited to:

• Intimate apparel that shows signs of use.
• Products without original tags or packaging.
• Products that are damaged due to misuse, improper handling or normal wear.
• Products returned in a condition different from that in which they were delivered.

Inspection Process

All returned products undergo a quality inspection after being received.

If the product does not satisfy the eligibility requirements, The Nyvra may decline the return or offer an alternative resolution where appropriate.

The outcome of the inspection shall determine whether a refund, replacement, exchange, store credit or other suitable resolution is provided.

Refunds

Approved refunds will be processed to the original payment method or another mutually agreed method, where applicable.

Processing timelines may vary depending on the payment provider, banking partner and verification process.

Shipping charges, convenience fees or other service charges may not be refundable except where required by applicable law or where The Nyvra determines otherwise.

Exchanges

Replacement or exchange requests are subject to product availability and successful inspection of the returned item.

Contact

Email: thenyvra20@gmail.com

WhatsApp: +91 8738994355